Privacy Policy

When you use BillSync, we collect information necessary to process your bill payment requests and provide you with our services. We collect only what is required.

• Personal Identification — Full name, email address, and phone number provided during account registration or payment request submission.
• Payment Information — Bill amount, account number, billing category, and service provider details needed to process your request.
• Supporting Documents — Any uploaded files such as bills, invoices, or identification documents you attach to your request.
• Usage Data — IP address, browser type, device information, and pages visited — collected automatically for security and improvement purposes.
• Communication Records — Messages, support tickets, or emails you send to our team for assistance.

Your information is used solely to operate, improve, and secure the BillSync platform. We do not sell or rent your data to any third party.

• Processing and managing your bill payment requests and updating their status.
• Sending email notifications about your request status, approvals, and updates.
• Verifying your identity and preventing fraudulent or unauthorized activity.
• Assigning customer service executives to handle your requests efficiently.
• Improving platform performance, fixing bugs, and enhancing user experience.
• Complying with legal obligations and responding to lawful government requests.

We do not sell, trade, or rent your personal information to third parties. We may share limited data only in the following strictly controlled circumstances:

• Assigned Executives — Internal staff assigned to handle your payment request will access your contact and request details.
• Service Providers — Email delivery (SMTP) and hosting providers who operate under strict confidentiality agreements.
• Legal Requirements — When required by applicable law, court order, or government regulation.

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS Encryption — All data transmitted between your browser and our servers is encrypted.
• Password Hashing — All account passwords are stored using secure one-way hashing algorithms.
• Access Controls — Only authorized personnel with a business need can access customer data.
• Regular Backups — Data is backed up regularly to prevent accidental loss.

BillSync uses cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. We use only essential and functional cookies.

• Session Cookies — Keep you logged into your account during your visit. Deleted when you close your browser.
• Preference Cookies — Remember your language and display settings for a better experience.
• Analytics Cookies — Help us understand how users navigate the platform so we can improve it (anonymized data only).

You have full rights over your personal data stored on the BillSync platform. You may exercise any of the following rights by contacting us:

• Right to Access — Request a copy of all personal data we hold about you.
• Right to Correction — Request correction of inaccurate or outdated information.
• Right to Deletion — Request deletion of your account and associated personal data.
• Right to Portability — Receive your data in a structured, machine-readable format.
• Right to Withdraw Consent — Opt out of non-essential data processing at any time.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

• Account Data — Retained for the duration of your active account plus 12 months after closure.
• Payment Request Records — Retained for up to 3 years for audit and compliance purposes.
• Usage Logs — Automatically deleted after 90 days.
• Support Communications — Retained for 2 years to ensure quality and accountability.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to our privacy team.